If your goods are faulty or other than stated on our website, HydroNZ will give you a 30 day money-back guarantee from the time you receive the goods. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All return postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. For goods being returned, you assume any risk of loss, theft or damaged goods during transit; we therefore advise you take out shipment registration of insurance with your postal carrier. HydroNZ will not be responsible or parcels lost or damaged in return transit if you choose not to insure.